MedicalLifePlus Privacy Policy

MedicalLifePlus respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use the MedicalLifePlus website, AI health-guidance services, Result Scanner, paid features, reports, and related services.

By using MedicalLifePlus, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Account information

When you create or access an account, we may collect:

• Your name.
• Email address.
• Profile image.
• Authentication provider identifier.
• Account and subscription status.
• Login and account-security information.

If you sign in through Google or another authentication provider, that provider may send us information you have authorised it to share.

Health-related information

When using MedicalLifePlus, you may provide:

• Symptoms and health questions.
• AI doctor and nurse conversations.
• Medical history or medication information you enter.
• Uploaded laboratory, scan, diagnostic, or medical-result documents.
• Information contained in PDF, JPG, JPEG, PNG, WEBP, or text files.
• Generated result explanations and summaries.
• Suggested medical specialties or AI doctors.
• Reports you generate or download.
• Summaries you choose to send to an AI doctor.

Health-related information can be sensitive. Submit only information necessary to receive the requested educational guidance.

Payment information

Payments are processed by Paystack. We may receive and retain:

• Your payment reference.
• Transaction status.
• Amount and currency.
• Selected plan.
• Payment date.
• Information required to verify and activate paid access.

MedicalLifePlus does not directly store your complete card number, PIN, CVV, or one-time password. Paystack processes payment credentials under its own privacy practices.

Usage and technical information

We may automatically collect:

• IP address.
• Browser and device information.
• Pages and features used.
• Dates and times of access.
• Error and security logs.
• Referral activity.
• Cookies or similar technologies required for authentication, security, and platform operation.

2. How We Use Information

We may process information to:

• Create, authenticate, and protect user accounts.
• Provide AI-powered health education and guidance.
• Process questions and generate relevant AI responses.
• Analyse uploaded medical-result documents.
• Generate explanations, summaries, warnings, reports, and specialist suggestions.
• Send a generated summary to an AI doctor when requested.
• Verify Paystack payments and activate Pro or Exclusive access.
• Maintain subscription and access-expiration records.
• Operate referral and promotional programmes.
• Respond to support, payment, and refund enquiries.
• Detect fraud, abuse, security threats, and technical problems.
• Improve platform performance and user experience.
• Meet legal, regulatory, accounting, and security obligations.

MedicalLifePlus does not use AI-generated information as a substitute for professional medical diagnosis or treatment.

3. Legal Bases for Processing

Depending on the circumstances, we may process personal information based on:

• Your consent.
• The need to provide a service or feature you requested.
• Performance of our agreement with you.
• Compliance with legal obligations.
• Protection of vital interests.
• Our legitimate interests in securing, maintaining, and improving MedicalLifePlus.

Where processing depends on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully completed before consent was withdrawn.

4. AI Processing and Automated Results

Information submitted through MedicalLifePlus may be processed by artificial-intelligence systems to generate:

• Educational health responses.
• Simplified medical-result explanations.
• Important or abnormal finding summaries.
• Urgency and warning-sign awareness.
• Suggested medical specialties or AI doctors.
• Downloadable educational reports.

AI-generated results may be inaccurate or incomplete. They do not constitute medical diagnosis, treatment, prescriptions, or professional medical advice.

Where applicable, you may request information about significant automated processing or ask for appropriate human review by contacting us.

5. Uploaded Medical Documents

You should upload a medical document only when:

• It belongs to you; or
• You have valid permission from the person concerned.

You should remove unnecessary identifying information before uploading when appropriate.

Uploaded documents may contain highly sensitive information. MedicalLifePlus processes them to provide the requested Result Scanner service, generate reports, maintain relevant history where enabled, secure the platform, and meet applicable legal requirements.

Do not upload another person's private medical information without their permission.

6. How We Share Information

We may share information only as reasonably necessary with service providers that support MedicalLifePlus, including providers of:

• Cloud hosting and data storage.
• Account authentication.
• Artificial-intelligence processing.
• Document or image storage and processing.
• Database, search, and performance services.
• Email delivery.
• Payment processing through Paystack.
• Security, analytics, and error monitoring.

These providers may process information only for the services they provide to us and subject to applicable agreements and legal requirements.

We may also disclose information:

• When required by law or a valid legal request.
• To investigate fraud, abuse, or security incidents.
• To protect the rights, safety, and property of users, MedicalLifePlus, or others.
• During a merger, acquisition, restructuring, financing, or sale of relevant business assets, subject to appropriate safeguards.

We do not sell personal health information.

7. International Data Transfers

Some service providers may process information outside Nigeria or outside your country of residence.

Where personal information is transferred internationally, we will take reasonable steps to use appropriate contractual, organisational, and legal safeguards as required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide MedicalLifePlus services.
• Maintain your account and requested history.
• Verify payments and paid access.
• Respond to support or refund requests.
• Maintain security and prevent abuse.
• Meet legal, accounting, and regulatory requirements.
• Resolve disputes and enforce agreements.

Different categories of information may have different retention periods.

When information is no longer required, we will take reasonable steps to delete or anonymise it unless continued retention is legally required.

9. Data Security

MedicalLifePlus uses reasonable technical and organisational safeguards intended to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Improper use or disclosure.
• Unlawful alteration.
• Destruction.

However, no internet service or storage system can guarantee complete security.

You are responsible for protecting your account credentials and should notify us immediately if you suspect unauthorised account access.

Never send your password, complete card number, PIN, CVV, or one-time password to MedicalLifePlus support.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about how your information is processed.
• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of eligible information.
• Restrict certain processing.
• Object to certain processing.
• Withdraw consent.
• Request data portability where applicable.
• Request appropriate review of automated decisions.
• Complain to the relevant data-protection authority.

These rights are reflected in Sections 34–38 of the Nigeria Data Protection Act. To submit a privacy request, contact support@medicallifeplus.com. We may need to verify your identity before completing a request.

Some information may be retained where required by law, necessary for security, or needed to establish or defend legal claims.

11. Account and Data Deletion

You may request deletion of your account and eligible personal information by emailing support@medicallifeplus.com. Include the email address connected to your account. Do not include passwords or payment-card credentials.

Deleting an account may permanently remove access to:

• Saved conversations.
• Uploaded-result history.
• Generated reports.
• Referral benefits.
• Paid features associated with the account.

Payment, fraud-prevention, security, or legal records may be retained where reasonably necessary or legally required.

12. Children's Privacy

MedicalLifePlus is not intended for children under 16 to use independently.

Users under 18 should use the service with the involvement and supervision of a parent or legal guardian.

If you believe a child provided personal information without appropriate permission, contact support@medicallifeplus.com.

13. Cookies and Similar Technologies

MedicalLifePlus may use necessary cookies and similar technologies to:

• Keep users signed in.
• Protect accounts.
• Remember essential preferences.
• Prevent fraud and abuse.
• Maintain platform functionality.
• Understand and improve service performance.

Where legally required, optional cookies will be used only after the appropriate consent is obtained.

You can control cookies through your browser, but disabling necessary cookies may prevent parts of MedicalLifePlus from functioning properly.

14. Third-Party Services and Links

MedicalLifePlus may contain links to third-party websites or use third-party services.

Their collection and processing of personal information are governed by their own privacy policies. MedicalLifePlus is not responsible for the privacy practices of an independent third party.

You should review the privacy notice of Paystack, authentication providers, and any external website you choose to use.

15. Medical Emergencies

MedicalLifePlus is not an emergency-response service.

Information submitted during an emergency may not be reviewed by a human, may not produce an immediate response, and may not identify every urgent condition.

If you believe you are experiencing a medical emergency, contact your local emergency services or visit the nearest appropriate medical facility immediately.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, legal obligations, or data-handling practices change.

The updated policy will be published on the MedicalLifePlus website with a revised effective date. Where required, we will provide additional notice or obtain consent.

17. Contact Us

For privacy questions, account-deletion requests, payment enquiries, or concerns about personal information, contact:

Email: support@medicallifeplus.com
Website: https://www.medicallifeplus.com
Privacy Policy: https://www.medicallifeplus.com/privacy-policy

When contacting support, never provide your password, complete card number, PIN, CVV, or one-time password.

Last updated: July 21, 2026