Terms and Conditions

Welcome to MedicalLifePlus.com. These Terms and Conditions govern your access to and use of the MedicalLifePlus website, AI health guidance platform, Result Scanner, downloadable reports, subscription features, and related services. By creating an account, purchasing a plan, uploading a medical document, or otherwise using MedicalLifePlus, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use the service.

1. About MedicalLifePlus

MedicalLifePlus is an artificial intelligence-powered health education, guidance, and awareness platform. It helps users:

• Ask general health and symptom-related questions.
• Communicate with AI-powered doctors, nurses, and medical specialists.
• Receive educational explanations of symptoms and health concerns.
• Upload medical test results and related documents for AI-assisted explanation.
• Identify important findings and possible warning signs in uploaded results.
• Receive suggestions about an appropriate medical specialty.
• Generate and download educational awareness reports.
• Send a generated result summary to a selected AI doctor for further educational guidance.

MedicalLifePlus does not provide emergency services and is not a hospital, clinic, diagnostic centre, pharmacy, or substitute for a licensed healthcare professional.

2. Medical disclaimer

All information provided through MedicalLifePlus is for general education, health awareness, and informational purposes only. MedicalLifePlus does not provide a medical diagnosis, prescription, treatment plan, laboratory interpretation by a licensed professional, or a doctor-patient relationship. AI-generated responses may be incomplete, inaccurate, or inappropriate for your particular circumstances. You must not rely exclusively on MedicalLifePlus when making decisions about your health. Always consult a qualified healthcare professional regarding symptoms, medical test results, medications, diagnosis, or treatment. If you believe you may be experiencing a medical emergency, immediately contact your local emergency services or visit the nearest appropriate medical facility. Do not wait for a response from MedicalLifePlus.

3. AI-generated information

MedicalLifePlus uses artificial intelligence to generate responses and explain submitted information.

You understand and agree that:

• AI systems can make mistakes.
• Responses may not include every possible medical condition or explanation.
• A suggested AI doctor or medical specialty is provided for educational guidance only.
• Urgency or warning-sign information is not guaranteed to identify every emergency.
• AI-generated information must be reviewed alongside advice from a qualified healthcare professional.
• MedicalLifePlus does not guarantee that any response, report, or suggested next step will be accurate or suitable for you.

You remain responsible for deciding whether and when to seek professional medical care.

4. Result Scanner and uploaded documents

The MedicalLifePlus Result Scanner may allow users to upload medical results in supported formats, including PDF, JPG, JPEG, PNG, WEBP, and text.

The Result Scanner may provide:

• A simplified explanation of the uploaded result.
• A summary of important or abnormal findings.
• General warning-sign and urgency awareness.
• The name of a laboratory, scan centre, or diagnostic provider when visible.
• A suggested medical specialty or AI doctor.
• A downloadable educational awareness report.
• The option to send a generated summary to a suggested AI doctor.

The Result Scanner does not independently confirm that an uploaded document is genuine, complete, accurate, or associated with the correct person.

You are responsible for ensuring that:

• The information you submit is accurate and belongs to you or a person who has authorised you to submit it.
• You do not upload another person’s confidential medical information without proper permission.
• You remove unnecessary personal information before uploading when appropriate.

Uploaded results and generated reports must not be treated as a professional medical diagnosis.

5. User accounts

Some features require a registered account. You agree to:

• Provide accurate account information.
• Protect your login credentials.
• Notify MedicalLifePlus if you suspect unauthorised access.
• Accept responsibility for activities performed through your account.
• Avoid sharing your account in a manner that violates your selected plan.

We may restrict or suspend an account when reasonably necessary to protect users, the platform, or the security of the service.

6. Free and paid access

MedicalLifePlus may provide Free, Pro, Exclusive, promotional, or referral-based access. Free features and usage limits may differ from paid features. Pro or Exclusive access may include additional AI conversations, Result Scanner access, downloadable reports, specialist guidance, and other premium tools described on the payment page. Features, reasonable usage limits, and plan benefits may be updated as the service develops. We will take reasonable steps to communicate material changes that negatively affect an active paid plan.

7. Payments through Paystack

Payments for MedicalLifePlus Pro and Exclusive plans are processed securely through Paystack.

Current plan displayed by MedicalLifePlus are:

• MedicalLifePlus Pro monthly access
• MedicalLifePlus Exclusive yearly access

Prices are displayed and charged in Nigerian naira unless a different currency is expressly presented during checkout. By starting a payment, you may also be subject to Paystack’s terms, policies, and payment-processing requirements. MedicalLifePlus does not directly store your complete payment-card details.

Access is activated only after MedicalLifePlus receives successful payment verification from Paystack.

A failed, abandoned, reversed, disputed, or unverified transaction will not activate paid access.

8. Renewal and expiration

Pro monthly access is valid for the period stated on the payment page after successful payment. Exclusive yearly access is valid for the stated yearly period. Unless automatic recurring billing is clearly presented and accepted during checkout, access does not renew automatically. Users may renew their access by completing another payment through the MedicalLifePlus billing page. When paid access expires, premium features may become unavailable, but the account may remain eligible for available free features.

9. Refunds

Because MedicalLifePlus provides immediate access to digital services, payments are generally non-refundable after paid access has been activated, except where:

• The same transaction was charged more than once.
• Payment was successful but access was not provided because of a confirmed technical problem.
• A refund is required under applicable law.
• MedicalLifePlus approves a refund after reviewing the circumstances.

Refund requests should be sent to support@medicallifeplus.com with the user’s account email and Paystack payment reference.

Do not include card numbers, PINs, passwords, or other sensitive payment credentials in an email.

10. Referrals and promotional access

MedicalLifePlus may provide additional free conversations, temporary access, or other benefits through referral and promotional programmes.

Referral benefits:

• Have no cash value.
• Cannot be transferred or sold.
• May be subject to eligibility and usage limits.
• May be withheld or removed when generated through fraudulent, automated, misleading, or abusive activity.

We may modify or end a referral or promotional programme while respecting benefits already validly earned where reasonably practicable.

11. Acceptable use

You must not use MedicalLifePlus to:

• Obtain or distribute unlawful content.
• Upload documents without the necessary permission.
• Introduce malware or interfere with the platform’s operation.
• Scrape, copy, reverse-engineer, or misuse the service except where permitted by law.
• Generate false medical documents or impersonate a healthcare professional.
• Use AI-generated information to harm, deceive, exploit, or discriminate against another person.
• Abuse referrals, payments, free usage limits, or promotional offers.
• Use the service as a replacement for required professional or emergency medical care.

We may restrict access where we reasonably believe these Terms have been violated.

12. Privacy and health information

MedicalLifePlus may process account details, health questions, conversations, uploaded medical results, generated summaries, and payment-verification information to provide and secure the service. Health-related information is sensitive. Users should submit only information necessary to receive the requested guidance. Our collection and processing of personal information are also governed by the MedicalLifePlus Privacy Policy. Although we use reasonable safeguards, no online system can guarantee absolute security. Users should carefully consider the information they submit online.

13. Downloaded reports and shared summaries

Downloaded reports and summaries produced by MedicalLifePlus are educational documents. They are not certified medical reports and must not be represented as having been prepared, reviewed, or approved by a licensed healthcare professional unless that review actually occurred. When you choose to send a generated result summary to an AI doctor within MedicalLifePlus, you authorise the platform to use that summary within the relevant AI conversation. You should independently verify important information against the original result and consult a qualified healthcare professional.

14. Service availability

We aim to keep MedicalLifePlus available and reliable, but we do not guarantee uninterrupted or error-free service.

Access may be temporarily unavailable because of:

• Maintenance or upgrades.
• Internet or hosting problems.
• AI provider interruptions.
• Payment-provider interruptions.
• Security incidents.
• Events outside our reasonable control.

Features may be improved, replaced, suspended, or discontinued as the platform develops.

15. Intellectual property

The MedicalLifePlus name, branding, interface, software, original content, and platform materials are owned by or licensed to MedicalLifePlus and are protected by applicable intellectual-property laws. You retain ownership of information and documents you lawfully upload. You grant MedicalLifePlus the limited permission necessary to process that content and provide the requested service.

16. Limitation of liability

To the maximum extent permitted by applicable law, MedicalLifePlus will not be responsible for losses resulting from:

• Reliance on AI-generated health information.
• Delayed or failed professional medical treatment.
• Inaccurate, incomplete, or unclear user submissions.
• Errors in an uploaded document or generated explanation.
• Unauthorised account access caused by a user’s failure to protect login details.
• Interruptions involving third-party AI, hosting, internet, or payment services.
• Indirect, incidental, special, or consequential loss.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Suspension and termination

You may stop using MedicalLifePlus at any time.

We may suspend or terminate access where reasonably necessary because of:

• A serious or repeated violation of these Terms.
• Fraudulent or disputed payment activity.
• Security threats or platform abuse.
• Conduct that may harm another user or the service.
• A legal or regulatory requirement.

Provisions concerning intellectual property, disclaimers, liability, and dispute handling may continue after termination where applicable.

18. Changes to these Terms

We may update these Terms when MedicalLifePlus features, payment arrangements, legal obligations, or business practices change. The revised Terms will be posted at: https://www.medicallifeplus.com/terms-and-conditions The effective date will be updated when material changes are published. Continued use after the revised Terms take effect constitutes acceptance where permitted by law.

19. Data Protection

We use encryption, secure servers, and regular audits to protect your information. However, no system is 100% secure. Please use strong passwords and keep your devices protected.

20. Children’s Privacy

Our services are not designed for children under 13 without parental consent.

21. Contact and support

Questions, technical problems, payment-verification issues, and refund requests may be sent to:
Email: support@medicallifeplus.com
Website: www.medicalLifePlus.com

When contacting support about a payment, include your account email and Paystack reference, but never provide your complete card number, PIN, password, or one-time password.

Last updated: July 20, 2026